Touken Ranbu:The Musical The 5th anniversary “Kotobuki Ranbuongyokusai”
Covid-19 precautions and requests to the audience
Preparations are underway to hold the show in accordance to the COVID-19 restrictions stipulated by the government and the Tokyo Metropolitan Government. At present, in compliance with the Association of Public Theaters and Halls' "Partial revision of guidelines for preventing the transmission of coronavirus infections in theaters, music halls, etc." (published September 18th) and the Japan Performing Arts Solidarity Network's "Coronavirus Infection Prevention Guidelines for Performing Arts" (published December 2nd), we are taking the utmost care and are striving to ensure the safety and security of visitors, cast, staff, and people involved in the performance.
Please read the following cautionary notices in advance. We appreciate your cooperation.
◆The following procedures are being taken for this performance.
- Infection prevention measures during rehearsals and performances have been fully communicated to all those involved with the performance.
- Inside the theater, all people involved in the production will be wearing masks, except for when they are performing or eating and drinking.
- All people involved with the performance have their temperature taken daily.
- In the event that a person involved with the production is suspected to be infected, please note that there is a possibility that cancellations may occur, even right before the performance if necessary.
- People involved with the production are encouraged to frequently wash their hands, sanitize their hands with disinfectant, and sterilize their footwear.
- We will clean and disinfect the theater using alcohol disinfectant and surfactant solutions. In particular, we are putting a strong emphasis on the cleaning of surfaces such as handrails and door handles which frequently come into contact with guests' hands.
- All lobby staff will wear face masks and face shields, as well as gloves when the situation warrants.
・The government and the Tokyo Metropolis announced a policy regarding restrictions on entertainment events until the end of November, but for this performance, the number of available seats will be set at no greater than 50% of the total capacity of the theater.
- We will try to increase ventilation in the theater as much as possible by opening the audience doors, carry-in entrances, etc. in during preparations for the opening and intermissions.
- In order to reduce congestion at the time of entrance, the audience seats and lobby will open one hour ahead of schedule.
- We will inform guests of their recommended entrance time according to their seat locations.
- We will use thermography or contactless thermometers to measure the body temperature of our guests while entering.
- We ask that our guests sanitize their hands and footwear upon entry.
- We have set up hand sanitizer within the theater.
- A nurse will be on duty within the theater for the duration of the performances.
- A distance of at least two meters will be kept between the front row seats and the stage.
- Guests in the front row and other seating sections designated by concert officials must wear their own mask as well as a face shield distributed that will be given to them at the venue in order to prevent infections caused by droplets.
- We will strive to ask for the contact information of all visitors, which will be provided to the government, Tokyo Metropolitan Government, or public health center, in the event that cooperation is needed to prevent the spread of infection.
- Merchandise will not be available for sale inside the venue.
- We have implemented a rigorous daily cleaning and disinfecting process on the stage and all props, etc.
- We will disinfect and clean the dressing room daily with alcohol etc., and try to ventilate it as much as possible.
- We have suspended the distribution and placement of fliers.
- We will restrict the exits from the building after the performance to avoid crowding.
- The audience's seating area will not be used in any aspect of the performance.
◆Requests for our customers
We ask that you please refrain from attending the performance if you correpsond with any of the following.
A: Please take your temperature prior to visiting the theater. If your temperature is significantly higher than usual (for example, 1°C higher than usual, or a temperature of 37.5°C or higher) or if you are experiencing any of the following symptoms besides fever, please refrain from visiting the theater.
Cough, dyspnea, general malaise, sore throat, taste/olfactory dysfunction, diarrhea, nausea/vomiting
B: Customers who, within the past 14 days, have come into contact with people in their family, workplace, or school who are infected or may be infected with the novel coronavirus
C: Customers who have been in Japan for less than 14 days since entering Japan from an area subject to immigration restriction under the Immigration Control Act (this includes Japanese guests. )
Reference: Ministry of Health, Labor and Welfare: Q&A regarding the drastic strengthening of border measures
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/covid19_qa_kanrenkigyou_00001.html
For customers who fit the above description, we will accept ticket refunds by application.
* Refund procedure is not completed at the time of application. After completing the pre-application, you will need to complete the refund procedure yourself, so please be sure to check the contents of the automatic email sent after completing the application and complete the procedure within the stipulated period.
(January 25th, Update)Please see here for details about refund procedures
[Regarding refund applications]
◎Advance application acceptance deadline
Please apply using the application form below from 10:00 on January 5, 2021 (Tuesday) up to 4 hours before the relevant performance begins.
No refunds will be provided within 4 hours of the performance commencing. We kindly ask for your understanding.
◎Notes
- Please note that refunds will not be available after the applicaiton deadline has passed.
- For customers who have not been issued a ticket, please apply in advance of the ticket being issued.
- Refunds without the original ticket will not be accepted under any circumstances. Please note that if you damaged/lost/disposed of the ticket (including a missing ticket stub), you will not be able to receive a refund.
- The application cannot be withdrawn after it has been submitted. Please note that you will not be able to sit in your seat after the application.
* Refund procedure is not completed at the time of application. After completing the pre-application, you will need to complete the refund procedure yourself, so please be sure to check the contents of the automatic email sent after completing the application and complete the procedure within the stipulated period.
(January 25th, Update)Please see here for details about refund procedures
Advance Refund Application Form
https://s.cnz.jp/sv/63gz/82wTtpvu
Furthermore, refunded tickets cannot be resold as same-day ticket vouchers or same day tickets.
For customers who have a ticket but will refrain from visiting the venue for the above reasons, we ask that you consider using the ticket trade resaler 'Tiketore' which is approved by the organizer before attempting to refund.
■Tiketore: https://tiketore.com/
*Time period that tickets can be put up for sale: Until 11:59 pm, 10 days prior to the performance date
*Only tickets that have already been issued may be put up for sale.
We kindly ask that all guests in the theater fill out the form below with their emergency contact details prior to attending the performance.
We ask that guests with tickets without seating information, such as same-day voucher tickets, register their information after they receive their ticket that includes the seat number.
Please understand that if one of the guests contracts the virus, or if otherwise necessary, we will provide information to public agencies, such as health centers, when requested by the national government and local government where the venue is located.
Emergency Contact Information Form
https://s.cnz.jp/sv/63gz/d7BtSnCT
We ask for your cooperation in the following points.
- We ask that guests wear masks at all times including during the performance and during the intermission. You will be denied entry if you do not wear a mask or performance officials have deemed that your mask does not provide adequate protection.
- In order to reduce crowding while entering the theater, we have set the following recommended time frames to arrive at the theater.
We ask for your cooperation. Please confirm the floor where your seat is located, which is printed on your ticket.
((1)): 2nd and 3rd balconies = 1 hour to 35 minutes before the start of the performance
((2)): Arena 1st balcony = 40 to 20 minutes before the start of the performance
*You may enter the theater outside of the recommended times, but we may impose restrictions.
These times may change due to crowding or weather conditions. Theater staff will provide more detailed guidance on the day of the performance.
Also, we will ask that guests keep a minimum distance of at least one meter from each other when lining up to enter the venue. We may ask guests to line up outside depending. Please bring rain gear to protect against cold and rain (sudden changes in weather).
- We will use thermography or contactless thermometers to measure the body temperature of our guests while entering. Please understand that we may remeasure body temperature based on thermography results, and reserve the right to deny entry to anyone with a temperature of above 37.5°C.
- We ask for your cooperation in using hand sanitizer (Please inform the staff if you have any concerns about the usage of hand sanitizer due to hand irritation etc., and in such cases, we will check your ticket after hand washing using liquid soap is confirmed).
- A disinfectant mat will be set up and we ask for your cooperation in the disinfection of your footwear.
- Temperature checks and disinfection will be done even immediately prior to the performance and there may be cases where guests will not finish in time for the start of the performance. Due to circumstances related to the production, there will occasions where late attendees will not be guided to their seats. Please allow yourself extra time to arrive at the theater.
- Please wash your hands thoroughly. Liquid soap dispensers are set up in the restroom, and alcohol-based hand sanitizer dispensers have been set up throughout the theater for use by guests.
- We ask that you refrain from talking in the theater, including the lobby, during the performance and at all other times as well.
- Guests in the front row and other seating sections designated by concert officials must wear their own mask as well as a face shield distributed that will be given to them at the venue in order to prevent infections caused by droplets. You may also choose to bring one of your own that is more comfortable for you. However, in the case that such items block the view of other surrounding guests, or are seen to be clearly inferior to the face shields provided by the production company, we may ask you to use the face shields designated by the production company.
- We will not store any baggage. The coin lockers within the theater cannot be used. Please use the coin lockers in nearby transportation facilities, etc.
- We have suspended rentals of cushions and blankets. As we expect that the air conditioning will be unstable due to ventilation requirements, please come to the venue in clothing that will allow you to adjust your temperature easily.
- Eating and drinking in the auditorium is prohibited. - We are prohibiting the consumption of food and drink (even in the lobby), with the exception of water thermoses and plastic bottles with lids.
- The hand dryers in the restroom are not in use. Please bring your own handkerchief.
- The number of available seats for this performance will be set at no greater than 50% of the total capacity of the theater. The government and the Tokyo Metropolitan Government announced a policy regarding restrictions on entertainment events until the end of November, but there are no plans for additional sales in the case that audience seating restrictions are relaxed. In order to maintain distance between guests, it is not permitted to move to a vacant seat. Please watch the performance from your designated seat.
*The seating block, row, number and seating location printed on the ticket you purchased may differ from the information provided on the venue homepage etc. Please confirm the location of your seat on the day of the performance at the venue. (Please understand that we are unable to answer questions about this in advance).
- A nurse will be on call in the theater at all times. If you feel unwell, please ensure that you inform a staff member in an expedient manner.
- Customers using the restrooms should follow the instructions of staff, and keep distance while lining up to enter.
- We will restrict the exits from the building after the performance to avoid crowding. Please note that restrooms will not be available after the performance.
- Please understand that we will not be accepting gifts, letters or flowers during the performance.
- We are strictly prohibiting waiting at the door for performers to arrive or exit, and chasing after performers. We may need to ban individuals who cause a nuisance, including but not limited to the behavior listed above. We ask for your understanding and cooperation so that the cast can perform at their best.
- Please note that we are prohibiting giving and/or exchanging merchandise inside or near the theater.
- We highly recommend that you install the COVID-19 Contact Tracing App (COCOA). 【Updated 1/8】
Please see the Ministry of Health, Labour and Welfare website for details.
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/cocoa_00138.html
Please do not turn off your cell phone during the performance, but turn on Bluetooth so that COCOA, the application for confirming contact with the new coronavirus, can operate normally, and set it so that no sound or vibration is emitted.
Please turn off Wi-Fi, as it may interfere with the equipment used on stage.
Pleaese shut off any other devices that produce sound beforehand.
Depending on the status of the coronavirus and the policies of the government and the Tokyo Metropolitan Government, there may be additions or changes made to the above.
We realize that these requests will cause inconveniences to our customers, but we ask for your understanding and cooperation.