<Repost>Touken Ranbu: The Musical ”Iwainokuju Ranbuongyokusai”[Kanagawa Performance] Notice Regarding Ticket Refunds Due to Production Changes (Updated 2024.12.12)
Touken Ranbu: The Musical ”Iwainokuju Ranbuongyokusai” [Kanagawa Performance]: refund information for customers who canceled attendance due to production changes.
We sincerely apologize for the late notice regarding production changes for the November 27 (Wed) 6:00 PM performance and for not adequately communicating these changes to customers who had already entered the venue.
For customers who attended the November 27 (Wed) 6:00 PM performance and learned about the production changes after entering the venue (after their ticket stubs were collected), we will provide a refund upon request.
We apologize for the inconvenience as this refund process differs from the usual procedure. Please refer to the section below, "■ Eligible Performances and Tickets for Refund ②."
[Important Points]
You will need to complete the refund process yourself, so please be sure to review the detailed refund instructions provided below before proceeding.
and complete the process within the designated time period.
▼ Refund Method for Customers Who Canceled Their Attendance
*The content is the same as the information provided on December 4.*
■ Eligible Performances and Tickets for Refund ①
Kanagawa Performances (K Arena Yokohama): All 5 Shows
November 27, 2024 (Wed) 6:00 PM Performance
November 28, 2024 (Thu) 6:00 PM Performance
November 29, 2024 (Fri) 6:00 PM Performance
November 30, 2024 (Sat) 6:00 PM Performance
Sunday, December 1, 12:00 PM Performance
Unused tickets for eligible performances (tickets with stubs intact) are eligible for a refund.
*Please note that tickets cannot be refunded under any circumstances if they are lost, discarded, or damaged (including missing stubs).
Refund Period
From December 5, 2024 (Thu) at noon to December 18, 2024 (Wed) at 11:59 PM
*Please note that after the refund period, no refunds can be accepted under any circumstances.
■Refund Method
Lawson Ticket
For more details, click here
Please bring your ticket to a Lawson or Ministop store within the refund period.
Please be sure to complete the refund process at the same convenience store chain that the ticket was issued.
(If your ticket was issued at Lawson, please visit a Lawson location. If your ticket was issued at a Ministop, please visit a Ministop. )
*Please note that we will not be able to refund tickets that have been lost, discarded, or damaged (including tickets that are missing the stub), under any circumstances.
*Only the price of the ticket will be refunded. Please note that refunds do not cover any fees from ticket agencies.
[Lawson Ticket: Inquiries Regarding Ticket Refunds]
https://faq.l-tike.com/
Tiketore
Customers who purchased tickets from Tiketore should follow the same refund process as Lawson Ticket, detailed above.
[Tiketore: Inquiries Regarding Ticket Refunds]
http://redirect.pia.jp/pc/tiketore.html
(Added on 2024.12.11)
[Important Points]
Customers who attended the performance must complete the refund process themselves. Please be sure to review the detailed refund instructions provided below.
and complete the process within the designated time period.
■ Eligible Performances and Tickets for Refund ②
Kanagawa Performance (K Arena Yokohama): 1 Show
November 27, 2024 (Wed) 6:00 PM Performance
Tickets for eligible performances that have already been used (stubs collected) are eligible for a refund.
Refund Period
Must arrive between December 20, 2024 (Fri) and January 15, 2025 (Wed)
*Please note that after the refund period, no refunds can be accepted under any circumstances.
*Tickets that have not been used for entry (tickets with stubs intact) are not eligible for refunds during this period.
Please complete the refund process using the method described above in "From December 5, 2024 (Thu) at noon to December 18, 2024 (Wed) at 11:59 PM."
■Refund Method
Please enclose your used ticket (stub collected) for Touken Ranbu: The Musical ”Iwainokuju Ranbuongyokusai” November 27 performance and a note with the information required for the refund. Send it via cash-on-delivery (Sagawa Express [designated for valuables] or Japan Post "Yu-Packet" or "Yu-Pack") to Nelke Planning, ensuring it arrives no later than Wednesday, January 15.
*Please be sure to return the items via cash-on-delivery using Sagawa Express (designated for valuables) or Japan Post "Yu-Packet" or "Yu-Pack." Refunds cannot be issued in the event of a lost shipment caused by sending via standard mail.
*Only the ticket price (face value) will be refunded. Please note that refunds do not cover any fees from ticket agencies.
*Regardless of the reason, lost, discarded, or damaged tickets, tickets with altered information, or those with postmarks outside the designated period will not be eligible for a refund. Please note this in advance. (Submitted tickets will be collected and not returned. Thank you for your understanding.) )
[About the Enclosed Note]
We apologize for the inconvenience, but please fill out the following seven items and enclose them with the corresponding ticket.
If the required information is incomplete, the refund may not be processed. Please carefully check to ensure nothing is missing before sending.
① Bank Name and Branch Name
(Please be so kind to also include the bank code and branch office number.)
*For Japan Post Bank (Yūcho Bank), please include the symbols and account number.
*Limited to financial institutions within Japan. *Please note that transfers to overseas banks are not available.
② Type of account (Savings or Current) / Account Number
③ Account Holder's Name (in Katakana)
④ Your Name
⑤ Contact Information (Phone Number)
⑥ Address
⑦ Email Address
※In case of missing information, we may need to contact you, so please ensure that your contact details are accurately provided.
[Ticket Return Address]
〒153-0043
Meguro Higashiyama Square Building, 1-2-2 Higashiyama, Meguro-ku, Tokyo
Meguro Higashiyama Square Building 1-2-2 HIgashiyama, Meguro-ku Tokyo
[Touken Ranbu: The Musical ”Iwainokuju Ranbuongyokusai”] 11/27 Kanagawa Performance Ticket Refund Desk
*Please send via cash-on-delivery (Sagawa Express [Valuables Designation] or Japan Post "Yu-Packet" or "Yu-Pack").
[Submission Deadline] Must arrive by Wednesday, January 15, 2025
Refunds will be processed via bank transfer.
※Refunds generally take about one month to process and will be transferred by Friday, February 28, 2025. We apologize for the inconvenience and kindly ask for your understanding regarding the time required to complete the refund process.
If your refund has not been processed by Monday, March 3, 2025, we kindly ask that you contact the inquiry desk below.
*Customers who purchased their tickets through ChikeTore are also requested to follow the refund procedure outlined above.
[For inquiries regarding ticket refunds]
Nelke Planning https://www.nelke.co.jp/
We ask all customers who are eligible for a refund to complete the refund process within the refund period. We apologize for any inconvenience.
Touken Ranbu: The Musical Production Committee