Touken Ranbu：The Musical “Shinkenranbusai2022”
"Interchangeable Long Ribbon (33 types in total)" Apology for defective products and notice of replacement
With regards to the official merchandise for Touken Ranbu：The Musical “Shinkenranbusai2022”,
It has come to our attention that a portion of our merchandise, Interchangeable Long Ribbon (33 types in total) has been stained with dirt.
We are terribly sorry for any inconvenience caused to those who have purchased these items.
We offer our sincerest apologies.
In order to prevent a repeat of this error, we intend to be more thorough with the quality control of our goods.
For customers with the defective items, we will be replacing them with new items. Please read the following.
Interchangeable Long Ribbon (33 types in total) Items stained with dirt
*Only goods and items stained with dirt are eligible for exchange.
＜Support with replacing your item＞
We apologize for the inconvenience caused to customers who have the defective items.
We will be exchanging the items via the following procedures, so please take the time to read through them.
If bringing the items to the venue for “Shinkenranbusai2022”
There will be an exchange counter set up in the merchandise area.
Please bring the affected item (Interchangeable Long Ribbon - Item stained with dirt) to the venue. Thank you very much.
＝＝If sending by post or courier
Should you wish to make the exchange by post or courier, please send the affected item (Interchangeable Long Ribbon - Item stained with dirt) to the following address, using the cash on delivery option for the delivery costs.
When it arrives, we will send you the corrected version.
*Please make sure to state in writing your full name, address, and telephone contact number.
*We will not be providing exchanges for anything other than the item in question. Please be aware that even if you send such items, we will not be able to exchange them.
*Customers who purchased from 4 official mail-order companies, Touken Ranbu Yorozuya Honpo, Animate stores, and 2.5 Zigen shops are kindly requested to exchange their items via either of the above methods.
Only affected items that are received by July 29th, 2022 (Friday) qualify for exchange.
*After July 29th, 2022 (Friday), please contact the mail order sites/physical stores where you purchased your item from.
Lotus Park 2-16-6 Ebisu, Shibuya-ku, Tokyo-to 150-0013
Euclid Agency Inc.
Touken Ranbu：The Musical “Shinkenranbusai2022” Exchange Person-in-charge
Once again, we sincerely apologize for all the inconvenience caused.
Please continue showing your support for Touken Ranbu：The Musical “Shinkenranbusai2022”.
Touken Ranbu: The Musical Production Committee