Touken Ranbu:The Musical “Tokyo Kokorooboe” [Miyagi Performance]
Details of ticket refunds for 3 cancelled performances / Notice of refunds for 4 scheduled performances.
This is to kindly inform the customers who have tickets for the cancelled performance of Touken Ranbu:The Musical “Tokyo Kokorooboe” [Miyagi Performance] about the refund method of the ticket price.
Refunds will be made for all four performances scheduled for March 23 (Tuesday) through March 25 (Thursday) for those who have been unable to attend due to the spread of the new coronavirus infection, as well as for those who are unable to attend due to the Miyagi Earthquake.
The details of the refund method for the above 4 shows will be announced after performance in Miyagi. Your patience would be greately appreciated.
Please note that it is not necessary to submit the "Refund Request Form" for the refunds for all 7 performances in Miyagi including canceled performances and scheduled performance.
For performances in Miyagi, ticket refunds will be accepted both if you have applied in advance using the "Refund Application Form" and if you have not applied in advance.
Please kindly review the details below carefully before starting the process.
■About Ticket Refunds
Tickets for the refundable performances will be refunded on Lawson Ticket.
*Please note that after the refund period, no refunds can be accepted for any reason.
*Please note that no refunds will be accepted for lost, destroyed or damaged tickets (including missing ticket stubs) for any reason whatsoever.
*Only the tickets for the performance at 18:30 on March 20 (Sat.) can be refunded without a stub.
Refundable Performances
[Cancelled Performance]
Performance in Miyagi
All 3 performances from March 20 (Sat, Holiday) 2021 to March 21 (Sun)
Tagajo Shimin Kaikan Main Hall (in Tagajo City Cultural Center)
We will inform you the details of the refund for all 4 shows from March 23 (Tue.) to March 25 (Thu.) after the performance in Miyagi. Your patience would be greatly appreciated.
■Refund Period
From Wednesday, March 24, 2021, 10:00 to Tuesday, April 13, 2021, 23:59
*Please note that after the refund period, no refunds can be accepted for any reason.
*Please note that no refunds will be accepted for lost, destroyed or damaged tickets (including missing ticket stubs) for any reason.
*Only the ticket for the performance at 18:30 on March 20 (Sat.) can be refunded without the stub.
Ticket Refund Procedure
[Lawson Ticket]
More details
(1) Holders of reserved seat tickets or pre-exchanged same-day tickets
Please bring your ticket to a Lawson or Ministop store within the refund period.
Please be sure to complete the refund process at the same convenience store where the ticket was issued.
(If the ticket was issued at Lawson, please go to a Lawson store. If the ticket was issued at a Ministop store, please visit a Ministop store).
(2)(Ticket holders who have a ticket without a stub (entered)
(for the performance at 18:30 on March 20 ((Sat., Holiday)) only). For the performance at 18:30 on March 20 (Sat., Holiday), tickets without a stub can be refunded.
Please follow the refund procedure described in "(1) Holders of reserved seat tickets or pre-exchanged same-day tickets" above during the refund period.
(3)(Only for the performance at 18:30 on March 20 (Sat., Holiday). Ticket holders who purchased a same-day exchange ticket and already exchanged it for reserved seat ticket
(1)Ticket holders who purchased tickets on the web reservation
At a later date, Lawson Ticket will send you an email at your registered email address with refund instructions.
Please kindly follow the refund procedure described in the email.
The email is scheduled to be sent around Friday, March 26. )
Please enclose a note with the following required information and send your seat reservation ticket
due no later than Friday, April 9 in a way that the mail delivery can be proven
by registered mail or courier service.
Please note that we are not responsible for any undelivered items by regular mail.
[Required Information]
・ Touken Ranbu:The Musical “Tokyo Kokorooboe” Original same-day exchange ticket
・Performance on March 20 (Sat, Holiday) at 18:30, 1 ticket
・Ticket Holder's name
・Phone Number
・Email Address
[Delivery Address]
〒153-0043
Meguro Higashiyama Square Building, 1-2-2 Higashiyama, Meguro-ku, Tokyo
NELKE Planning Co., Ltd.
To Person in charge of Ticket
(2)Ticket holders who purchased a ticket using Loppi in Lawson or Ministop.
We apologize for the inconvenience, however,
please fill in the inquiry form below including ticket holders information, performance information, ticket information, and send us by 5:00 p.m. on Thursday, March 25. Please also include information whether you have already exchanged your ticket for a same-day exchange ticket in the inquiry form.
Inquiry form
https://faq.l-tike.com/contact/0026/0136/
*Please note that we will not be able to offer any refunds if your ticket is lost, destroyed, or damaged (including loss of stub), regardless of the reason.
*Only the ticket for the performance at 18:30 on March 20 (Sat.) can be refunded without the stub.
*Only the cost of the ticket will be refunded. Please note that all ticketing agency fees are not refundable.
LAWSON Ticket: Ticket refund inquiries
https://l-tike.com/contact/
[Tiketore]
Please check the contents of the following URL and complete the procedures at the relevant play guide.
Refunds due to cancellation or postponement of performances https://tiketore.com/magazines/guide/refunds
■Ticket Holders who have a purchased ticket on hand
Accepted as Received Ticket (ticket has arrived/ticket has been issued) if <transaction has been completed (payment has been made).
Tiketore: Ticket Refund Inquiries:
http://redirect.pia.jp/pc/tiketore.html
We apologize for the inconvenience, but we kindly ask all eligible ticket holders
for your cooperation in completing the refund process before the end of the refund period.
Touken Ranbu:The Musical Production Committee