Touken Ranbu：The Musical "Utaawase Ranbukyouran 2019”
Notice of Apology and Exchange for Product Defect with "Ribbon Hoodie ①Kogitsunemaru"
The item for sale during Touken Ranbu：The Musical "Utaawase Ranbukyouran 2019”,
"Ribbon Hoodie ①Kogitsunemaru," is found to have a defect in which the direction of the crest in the design is wrong.
We will exchange applicable items with a new item.
We are terribly sorry for any annoyance caused to those who have purchased these items.
We offer our sincerest apologies.
In order to prevent a repeat of this error, we intend to be more thorough with the quality control of our goods.
Please read below for information concerning sales and exchanges from now on.
・Ribbon Hoodie ①Kogitsunemaru
*1 of the crests had been rotated.
＜Utaawase Ranbukyouran 2019 Performance Venue＞
Starting with the Aichi performance on 1/11 (Sat), we will sell a reproduced version of the Ribbon Hoodie ① Kogitsunemaru.
＜Support with replacing your item＞
We will offer an exchange to customers who have already purchased an applicable item at a venue, shop that handles the item, or mail order.
We kindly ask that you please bring the applicable item to a venue for Utaawase Ranbukyouran 2019 venue or to the post.
＝＝When bringing it to a venue for Utaawase Ranbukyouran 2019
There will be an exchange counter set up in the merchandise area.
Please bring the applicable item (Ribbon Hoodie ① Kogitsunemaru).
＝＝When sending by post
If you would like to make the exchange through the post, please send the applicable item (Ribbon Hoodie ① Kogitsunemaru) to the below address using cash on delivery.
When it arrives, we will send you the corrected version.
*Please make sure to state in writing your full name, address, and telephone contact number.
*Even if the item has been altered, we will carry out an exchange if you send the item.
*We will not be providing exchanges for anything other than the item in question. Please be aware that even if you send such items, we will not be able to exchange them.
The cut off for the exchange for the corrected item will be items that arrive by 2/28/2020 (Fri).
Lotus Park 2-16-6 Ebisu, Shibuya-ku, Tokyo-to 150-0013
Euclid Agency Inc.
Touken Ranbu：The Musical "Utaawase Ranbukyouran 2019” Exchanges
We are very sorry for any inconvenience that this has caused.
We kindly ask for your continued support of Touken Ranbu：The Musical "Utaawase Ranbukyouran 2019”.
Touken Ranbu：The Musical Company